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We accept all major credit/debit cards for payment as well as PayPal. If your credit/debit card is rejected by our online payment processing systems, please double-check that all the details you entered on the website were correct. Your name and address details must match the cardholder address details held by your card issuer. If the problem persists, please contact your credit/debit card provider.
If the payment is not authorised by your bank or card issuer then the order will not be complete and we will not be able to fulfil the order. Please note that some issuing banks may still reserve your funds for a period of time.
All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. We work with Checkout.com to delivery essential service to our customer. Checkout.com are the fastest payment service provider that specialises in secure card payments solutions.
Please see our Terms & Conditions for more information
For guaranteed peace of mind, all of our deliveries are insured.
Our standard delivery times are as follows:
Monday - Friday 9am till 6pm
Delivery costs for mainland UK are as follows:
Small deliveries (taps, showers and accessories) - £9.95 Medium pallet deliveries (vanity units, basins and shower trays) - £40 Pallet deliveries (baths) - £96
If you are ordering several products, you will pay one delivery charge, which is based on the higher costing delivery. All deliveries will be to your door if you have a clear pathway and a flat surface. For insurance purposes, we can not bring the product(s) into your home. No baths will be brought up or down outside steps.
For delivery quotes outside of the UK, please call us on 020 3370 4057 or visit our international deliveries page.
IMPORTANT
Although we thoroughly inspect all products prior to shipment, we advise you inspect your product(s) once the delivery arrives to ensure that you are satisfied with the products received.
We aim to deliver a fast and efficient delivery service, though we must stipulate that product lead times may vary, therefore we ask that you only arrange fitting and installation once you have received your goods in full.
RETURNS
We hope that you're delighted with all of your Lusso purchases, however in the unlikely event that you receive damaged or faulty goods, or any incorrect items, please email customerservice@lusso.com within 48 hours of receiving your order.
From the first setup the water takes around 8 minutes to heat up. However, this is subject to water and area conditions. If the boiling water drops below the set temperature it will take a couple of minutes to heat up again.
If I fail to change the filter of the boiler what will happen?
If you fail to adhere to the recommended schedule of changing the filter on your boiler this will void your warranty. It could also risk damage and break the boiler tank.
How often should I change the filter on the boiler?
Depending on the area you live in will depend on how often the filter needs changing. If you live in a hard water area the filter will need changing every three months, medium water areas need changing every four months and soft water areas, every six months.
Our ingenious Filtrata Boiling Water Tap design provides four different water temperatures at the push of a button, giving you freshly filtered boiling water, filtered cold water, and standard hot and cold water in an instant, and all from a single tap.
You'll no longer need separate water filters, bottled water, or even a kettle cluttering up your kitchen, and its 360-degree swivel spout makes it convenient to use in any setting. Its modern spout is also fully insulated so it's always cool to the touch, and is fitted with a childproof safety lever for extra peace of mind.
Our dedication to high-end production is paramount, and the latest Filtrata design embodies this. We’ve taken subtle cues from luxury car production when crafting the Filtrata 101, including an opulent engineered knurled lever. Influenced by the gold standard in luxury motoring, Bentley. This machined detail ensures unparalleled craftsmanship, resulting in an indented finish that provides enhanced gripping, opposed to that of a smooth metal surface. This, alongside a contemporary square-neck 360-degree swivel spout, provides you with a kitchen tap engineered to the highest quality.
The energy-efficient tap is available in Matte Black, Brushed Gold, or Brushed Nickel, so you can choose a stylish finish that best suits your home, and it comes with the filter kit and boiler system you need to enjoy instant access to fresh, clean water, with a temperature of up to 100 degrees Celsius.